Support & Help
We will post general questions that we get from customers, right here on this page.
Before you order
Which credit cards can I use?
We accept VISA, VISA Electron, Mastercard, Maestro, China UnionPay
and JCB.
How much is shipping?
We ship all over the world. If you order for more than 70 euro, we
pay the shipment. Orders below 70 euro, you pay 15 euro.
Any hidden costs?
No. However, if you live outside the EU, you may have to cover
import fees, duty and such with the local government and under
local regulations.
How long does it take to ship?
From we receive your order; we ship within 2-3 business days. We
use GLS for shipping directly to your front door. Except in
Denmark, where we use the local Post Danmark.
After you have ordered
Can I track my order online?
Sorry not yet, but it will be possible in the future.
It's damaged!
If your product is damaged or broken on arrival, take a picture of
it and send the picture along with your order number to shop@normann-copenhagen.com
We will contact you as soon as possible to find a solution.
If you need help, please give us a call, write to us, or send a DM on Twitter.
- Call: +45 35 55 44 59 (press 3 for online support)
- Twitter: Send a direct message to: NormannCPH
- Email: shop@normann-copenhagen.com
